The consumer may unilaterally terminate the contract within 14 days without stating the reason. The 14-day period starts from the date when the product has been handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer orders several pieces of the product that should be delivered separately in one order, or in the case of goods that are delivered in several pieces or several shipments, the period of 14 days begins from the day when the last piece or the last shipment of the product was handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If regular delivery of the goods has been contracted for a certain period, the period of 14 days begins from the date when the first piece or the first shipment of the product was handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer is not informed of the right to terminate the contract, the consumer’s right to unilaterally terminate the contract shall cease upon the expiration of 12 months from the expiration of the period of 14 days.
If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract shall cease upon the expiration of the period of 14 days from the time when the consumer received that notice.
In order for the consumer to exercise the right to unilaterally terminate the contract, they must notify the seller in writing of their decision to unilaterally terminate the contract before the expiration of the period of 14 days by an unequivocal statement sent by e-mail to the following address: info@umamimediteraneo.com, in which they will specify their first and last name, address, telephone number or e-mail address, and the consumer may, at their own choice, use the form for unilateral termination of the contract below.
A copy of the form for unilateral termination of the contract: Form for unilateral termination of the contract
The consumer shall return the goods to the address: Eno Galerija d.o.o., Nikole Pavića 36, Zagreb
The Seller is not obliged to refund the additional costs resulting from the consumer’s explicit choice of the type of transport different from the cheapest type of standard transport offered by the Seller.
The Seller shall make a refund of payment using the same method of payment used by the consumer at the time of payment, unless the consumer explicitly agrees to another method of payment, and assuming that the consumer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to collect the goods returned by the consumer themselves, the consumer must return the goods without delay, and no later than 14 days from the time when they informed the seller of their decision to terminate the contract.
It is deemed that the consumer has fulfilled their obligation to return the goods on time if they send the goods or hand them over to the seller or the person authorized by the seller to receive the goods before the expiration of the deadline.
The Buyer is obliged to return the product returned to the company Eno Galerija d.o.o. complete, in the condition in which it was delivered to them and in the original packaging (commercial packaging in which the goods were delivered), with all accompanying parts and documentation.
All product return costs shall be borne by the consumer themselves.
The consumer is responsible for any loss of value of the goods resulting from handling of the goods, except for the handling that was necessary to determine the nature, characteristics and functionality of the goods.
In order for the consumer to determine the nature, characteristics and functionality of the goods, they may handle the goods and inspect the goods exclusively in the manner customary when buying goods at the seller’s premises. The buyer may not modify or use the goods that they intend to return within 14 days or take any actions that are forbidden in the physical store of the seller, or those that would reduce the value of the goods.
In the event of impairment of the value of the product resulting from the handling of the product, the seller shall deduct from the amount of the received purchase price and charge the ratio of the impairment of the value of the goods at its own discretion, taking into account the objective criteria of each individual case.
The seller shall send a confirmation of receipt of the statement of unilateral termination of the contract to the consumer without delay to the e-mail address.
If the consumer exercises their right to unilaterally terminate the contract, Eno Galerija d.o.o. shall, without delay, and no later than within 14 days from the date of receipt of the notification of the consumer’s decision to terminate the contract, return to the consumer everything that they have paid on the basis of the contract. Except when the seller has offered to collect the goods returned by the consumer themselves, the seller shall refund the payment only after the goods have been returned to them, i.e., after the consumer has provided them with proof that they have sent the goods back to the seller, if the seller would have been informed thereof before receiving the goods.
The right to terminate the purchase contract is not allowed in the following cases when:
- the service contract has been fulfilled in full by the seller, and the fulfilment began with the explicit prior consent of the consumer and with their acknowledgment that they are aware of the fact that they will lose the right to unilaterally terminate the contract referred to in this section if the service is fully performed;
- the subject matter of the contract are goods or services whose price depends on changes in the financial market that are beyond the influence of the seller, which may occur during the term of the consumer’s right to unilaterally terminate the contract;
- the subject matter of the contract are goods that are made to the consumer’s specification or that are clearly tailored to the consumer;
- the subject matter of the contract are perishable goods or goods with a short expiration date;
- the subject matter of the contract are sealed goods that, for health or hygiene reasons, are not suitable for return, if they were unsealed after delivery;
- the subject matter of the contract are goods that, due to their nature, are inseparably mixed with other things after delivery.
Online consumer dispute resolution
From February 15 throughout the European Union, you have the right and the opportunity to resolve disputes related to online shopping in just a few clicks on this site. The European Commission has designed a platform for such dispute resolution that will be available to all citizens of the European Union.
The platform is intended for alternative (out-of-court) resolution of domestic and cross-border disputes arising from sales or service contracts between traders with registered office in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before alternative consumer dispute resolution bodies (hereinafter: ACDR bodies) that are authorized to mediate or make a non-binding or binding decision on the dispute.
When consumers and traders raise a complaint, the dispute resolution bodies will act as mediators between the two parties in order to resolve the problem.
Once an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body, which is obliged to resolve the dispute completely via the Internet within 90 days.
The online platform for online alternative dispute resolution from 15th February 2016 for all citizens of the European Union is available to you by clicking HERE.